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Electronic communication with patients. Evaluation of distance medicine technology

Authors

Balas EA, Jaffrey F, Kuperman GJ, Boren SA, Brown GD, Pinciroli F, Mitchell JA

Journal

JAMA

Publication Date

1997 Jul 9

Volume

278

Issue

Pages

152-9

HIT Description: Electronic communication with telephone or computer between parties in separate locations as a key component of the intervention. Among interventions assessed, the one relevant to HIT is Òcomputerized communicationÓ to conduct self-help care. More info...
Purpose of Study: Assess the relationship between the use of electronic communication and processes or outcomes of patient care.
Years of study: Not Available
Study Design: Meta-analysis of controlled clinical trials.
Outcomes: Processes or outcomes of care.

Summary:

Intervention: Four studies of computerized communication were compared to usual care.
Evaluation Method: Measures of process and patient knowledge
Quality of Care and Patient Safety Outcome: Three studies reported statistically significant decreases in levels of hemoglobin A1C in patients using computerized communication and one study reported improvements in knowledge and diet among diabetic patients with access to a computerized system for providing individualized counseling and diet instructions.

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