Improving Healthcare Quality with User-Centric Patient Portals (New York)

Project Final Report (PDF, 290.12 KB) Disclaimer

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Summary:

Patient-centered care involves respect for patients’ values and preferences, coordination across care settings, cultural competency, effective communication, and patient education. To achieve patient-centered care, patients need personalized, timely, and understandable medical information. These needs can potentially be supported by electronic patient portals.

The goal of this project is to develop and validate a framework of patient information needs, apply the framework to improve adoption of patient portals, and assess the effect of portal use on health care quality. The researchers will conduct interviews and focus groups with patients and providers to identify patient information needs for diabetes and congestive heart failure. Next, patient portals will be compared with regard to whether they meet needs identified in the framework. Finally, a cohort study will compare quality of care experienced by patient users and nonusers of newly deployed portal functions.

The specific aims of this project are as follows:

  • To develop a Patient Information Management Needs Framework for health activities. 
  • To validate the Patient Information Management Needs Framework. 
  • To apply the Patient Information Management Needs Framework to improve task-technology fit of consumer technologies. 
  • To evaluate the effect of use of consumer health information technology on health care quality over time. 

This project will produce a validated model of patient information needs to predict implementation success of consumer technologies. It will also address an important gap in knowledge by assessing the effects of patient portals on quality of care.

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Improving healthcare quality with user-centric patient portals - final report

Citation:
Ancker, J. Improving healthcare quality with user-centric patient portals - final report. (Prepared by Weill Medical College of Cornell University under Grant No. K01 HS021531). Rockville, MD: Agency for Healthcare Research and Quality, 2018. (PDF, 290.12 KB)

The findings and conclusions in this document are those of the author(s), who are responsible for its content, and do not necessarily represent the views of AHRQ. No statement in this report should be construed as an official position of AHRQ or of the U.S. Department of Health and Human Services.
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